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Coronavirus Update 04/08

Dear Patients,

Our practice is now open but we just wanted to be clear that this may not be business as usual.

The treatments you are offered may be different to those you received before, depending on staff and equipment available. It will take some time before services return to what you previously experienced as normal. Please be patient. Initially the face to face care we offer will be for certain types of emergencies only where we have assessed that this is safe to perform in the practice. All potential emergency appointments will be triaged by the dental team over the phone.

Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our commitment to your safety.

Infection control has always been a top priority for our practice and you may have seen this during your visits to our surgery. Our infection control processes are made so that when you receive care, it's both safe and comfortable. We want to tell you about the infection control procedures we follow in our practice to keep patients and staff safe.

Our practice follows infection control guidelines made by the governing bodies. We are up-to-date on new guidance that has been issued. We do this to make sure that our infection control procedures are current and adhere to recommendations. You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff. For example:

  • • Our practice will communicate with you beforehand to ask some screening questions. You'll be asked those same questions again at your appointment.
  • • We have hand sanitiser that we will ask you to use when you enter the practice.
  • • You will also find some in the reception area and other places in the practice for you to use as needed.
  • • We no longer offer magazines, children's toys and so forth, since those items are difficult to clean and disinfect.
  • • Appointments will be managed to allow for social distancing between patients. That might mean that you're offered fewer options for scheduling your appointment.

We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time.

How you can help:

  • • With the exception of children and patients with carers, patients should come alone
  • • Please fill in all medical history and any other forms at home before you attend at the practice. You will be sent a link so that they can be completed on your own device. If this is not possible please call us and we will give guidance on alternative arrangements
  • • A distance of at least 2 metres must be observed if another patient is present in the dental practice
  • • Payment should be made by card
  • • Staff will not shake your hand
  • • If you show symptoms following appointment booking, you should contact the practice by phone
  • • Please do not arrive early to the practice. If necessary, you should wait outside the practice
  • • Please do not arrive without an appointment
  • • Patients should come wearing a mask if possible or be prepared to wear one

Thankyou for you cooperation and understanding at this time.
Dr Chris Ainsworth and all the team at Freedom Dental.

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